Li, Mei.-Lang., Lin, S.-P., Chan, Ya-Hui, Wu, Chia-Huei. (2020). Customer Involvement Facets Stimulating Customers’ Intention to Use Internet-Only Bank Services in China: The Extension of Perceived Risk-Value Model. Journal of Organizational and End User Computing (JOEUC) [Accepted]. (SSCI)
Lin, S.-P., Chan, Ya-Hui., I-Yu Lu(2020). A Hybrid Framework for Understanding Mobile Robotic Financial Service Adoption, Encompassing Utility and Trust Theories to Define Service Redesign Actions. International Journal of Mobile Communications. Accepted. (SSCI)
Chan, Te-En, Chan, Ya-Hui, Lin, S.-P.*.(2020). A Causal Model of the Declaration Intention of Banks for Suspected Money-Laundering Transactions Based on Organizational Commitment Perspective. Journal of Money Laundering Control..Vol. 23 No. 2, pp. 403-425. [Scopus, ESCI]
Chen-Lung Yang, Lin, S.-P., Ya-Hui Chan, Myung Kyo Kim, Chwen Sheu(2019). Dissecting supply chain integration: impact of integration quality on customer-oriented Performance. Total Quality Management & Business Excellence, Published online: 24 Nov 2019. https://www.tandfonline.com/eprint/ENWUH6KCJBWMS48ECBAS/full?target=10.1080%2F14783363.2019.1696671&. (SSCI)
Lin, S.-P., Ya-Hui Chan (2019). An Investigation on Sharing Economy Mobile Service Adoption: How Perceived Risk, Value, and Price Interact?. In: Antona M., Stephanidis C. (eds) Universal Access in Human-Computer Interaction. Theory, Methods and Tools. HCII 2019. Lecture Notes in Computer Science, vol 11572, pp.312-325. Springer, Cham. [EI, Scopus]
Ming-Chun Tsai, Shou-Yen Lin,Lin, S.-P.*, (2018), A Comparison of Mobile Banking Service Quality between APP and Web Browser. International Journal of Mobile Communications. 16(4), 377-398. (SSCI)
Ming-Chun Tsai, Ching-Chan Cheng, Lin, S.-P.*(2017), Jia Chi Lin, Drivers of the Job Performance Model: Full-time employee VS. Part-time employee. International Journal of Performance Measurement, 7(1), 2017, 53-90.
Chan,Ya-Hui, Shu-Ping Lin*(2017), The Impact of Perceived Service Recovery and Involvement on Customer Behavior Patterns: The Mediated Effects Examination. Journal of accounting, finance & management strategy, 12(2), 1-39.
Shu-Ping Lin, Chen-Lung Yang, Han-Chung Pi(student), and Thao-Minh Ho(student) (2016). Tourism guide cloud service quality : What actually delights customers? SpringerPlus (SCI) 5:1712, page1-9.
Lin, S.-P., Yang, C.-L., Ho, T.-M. (student) (2015), Tourism service quality improvement – “Early bird catches the worm”, Total Quality Management & Business Excellence, 26:7-8, 793-810. (SSCI) NSC 101-2410-H-216-010
Ching-Chan Cheng, Tsai, M.-C., Lin, S.-P. (2015), Developing strategies for improving the service quality of casual-dining restaurants: New insights from integrating IPGA and QFD analysis, Total Quality Management & Business Excellence, 26:3-4, 415-429(SSCI)
Hung-Yu Yang, Lin, S.-P, Ya-Hui Chan(2014), Building an effective Human Resource Management system using the DEMATEL method, International Journal of Performance Measurement, 4(1), 1-14.
Lin, S.-P., Wang M.-J.(student)(2013/3), Applying the Transtheoretical Model to Investigate Behavioral Change in Type 2 Diabetic Patients, Health Education Journal, 72(2) 189–202. (SSCI)
Lin, S.-P., Wang M.-J. (student) (2012), Strategic Management of Behavioral Change in Type 2 Diabetic Patients, Public Health, 126(1), 18-24. (SSCI,SCI)
Tsai, M.-C., Chen, Lu-Fang(student), Chan, Y.-H. (student), Lin, S.-P. (2011), Looking for potential service quality gap to improve customer satisfaction by using new GA model. Total quality management & business excellence , 22(9), 941-956 (SSCI) (NSC 98-2410-H-216 -011)
Lin, S.-P., Chan,Y.H(student) (2011)., Enhancing service quality improvement strategies by integrating Kano’s model with importance-performance analysis. International Journal of Services Technology and Management (IJSTM), 16(1), 28-48 (EI)
Tsai, M.-C., Lin, S.-P., Chan,Y.-H. (student), (2011), Service Failures Identification: The Involvement of the Interrelation Effect in Service Practices. African Journal of Business Management,5(6), 2301-2311 (SSCI)
Lin, S.-P., (2011). Determinants of Adoption of Mobile Healthcare Service. International Journal of Mobile Communications.9(3),298~315(SSCI) (NSC 97-2410-H-216-005)
Chen, L.-F. (student), Lin, S.-P.* and Lin, Yu-Chen(student), (2010). Application of IPA and Back-Propagation Neural Network to Build a New Service Quality Decision Making Model. International Journal of Information and Management Sciences, 21(3), 315-330. (EI) (NSC 98-2410-H-216 -011)
Lin, S.-P., Yang, C.-L., Chan,Y.-H. (student), Chwen Sheu, (2010/8). Refining Kano's 'quality attributes - satisfaction' model: A moderated regression approach. International Journal of Production Economics, 126, 255-263. (SCI)
Ho, L.-H., Chung, C.-W. (student), Lin, S.-P. and Chen, L.-F. (student) (2010), Visitors’ Involvement, Perceived Value, Satisfaction and Behavioral Intention on Tourist Express Trains in Taiwan, the International Journal of Services Technology and Management , 13(3/4), 305-322. (EI)
Wang M.-J. (student), Lin, S.-P(2010/1)., Study on Doctor-Shopping Behavior: Insight from Patients with Upper Respiratory Tract Infection in Taiwan, Health Policy, 94(1),61-67. (SSCI, SCI)
Yang, C.-L., Lin, S.-P., Chan,Y.-H. (student), Chwen Sheu (2010), Mediated effect of environmental management on manufacturing competitiveness: An empirical study, International Journal of Production Economics, 123, 210-220. (SCI) (2008, impact factor :2.026)
Lin, S.-P., Yang, H.-Y(student) (2009/11). Exploring Key Factors in the Choice of e-Health Using an Asthma Care Mobile Service Model, Telemedicine Journal and e-Health, 15(9), 884-890 (SCI) (2008, impact factor : 1.389)
Tsai, M.-C., Lin, S.-P.*, Chen, C.-T. (student), Lin Y.-P. (student) (2009), The consumer loan default predicting model - An application of DEA-DA and Neural network, Expert Systems With Applications, 36 (9), 11682–11690.(SCI)
Lin, S.-P., Chan,Y.-H. (student), Tsai, M.-C (2009), A transformation function corresponding to IPA and Gap analysis , Total quality management & business excellence, 20(8),829-846 (SSCI).
Huang, J.-C. (student), Lin, S.-P. (2009), Exploring the Key Factors in the Choice of Home Telehealth by Using Health Belief Model, Telemedicine Journal and e-Health, 15(1),87-93. (SCI)
Lin, S.-P., Yang, H.Y. (student), Chan,Y.-H. (student), Yang,C.C. (2008) , ” Developing indicators of HRM effectiveness for Taiwan's healthcare organizations”, Journal of Management, 25(4),441-449.(TSSCI).
Tsai, M. C., Lin, S.-P., Liu ,S.Y. (student), Chang, Ming, Chen, C. H.,(2007) The Relative Efficiency of Decision Making Units: A Case Study of TFT-LCD Industry in Taiwan, International Journal of Business and Systems Research, Vol. 1, No. 2, 2007,182-199.
Lin, S.-P., Lee, C. H., Lu, Y.-S., Ling-Nu Hsu (2006/12). A Comparison of MICU Survival Prediction Using the Logistic Regression Model and Artificial Neural Network Model. The journal of Nursing Research, 14(4) ,306-31. (TSSCI)
Lin, S.-P., Chao, A., (2005). Discrete-Time vs. Continuous-Time Capture -Recapture Models---In Honor of the Retirement of Professor T.Y.Hwang's Retirement. Journal of Chinese Statistical Association, 43(2), 199-215.
Chao, A.,Lin, S.-P., Yang, H.-C. and Yip, P. S. F. (2000).The analysis of Hong Kong Big Bird Race data for the year of 2000. Journal of Chinese Statistical Association,38, 231-241. (In Chinese with English abstract)
Lin, S.-P., Yang, C.-L., Ho, T.-M., (2016/7), Determinant factors toward healthcare cloud services-user perspective differences, 2016 Academic world 35 International Conference. Saint Petersburg, Russia, 11 July 2016.
Lin, S.-P., Yang, C.-L., Ho, T.-M., (2015/5), Advanced e-learning quality improvement methods in government organizations, The 2015 International Conference on Technology, innovation, and industry Management, Bari, Italy 27-29 May 2015
Lin, S.-P., Yang, C.-L., (2014/8), A novel decision method for moderator variable identification under small sample size, The 12th International Conference on Information and Management Sciences (IMS2013), China.
Lin, S.-P., Yang, C.-L., Pi, H.-H.,Ho, T.-M., (2014/7/18~7/22), Identification of Healthcare Cloud Service Demand, The 19th Asia-Pacific Decision Sciences Institute Conference, Yokohama, Japan.
Yang, C.-L., Lin, S.-P., Lien, S._Y., Chwen Sheu , (2014/7/18~7/22), Supplier governance effectiveness: moderation effects of economic development and national culture, The 19th Asia-Pacific Decision Sciences Institute Conference, Yokohama, Japan.
Meng-Bin Tang, S.-P. Lin, (2014/6), Health Care Professionals' Reuse Intentions Model for Comprehensive Geriatric Assessment in Taiwan, The 2014 Asia Pacific Geriatric Conference, Taipei. (6/6~6/8)
Lin, S.-P., Hsieh, C.-Y,Ho, T.-M..(2014/3) Innovative healthcare cloud service model. The 2014 2nd International Conference on Materials and Manufacturing Research (ICMMR 2014), Guilin, China.
Lin, S.-P., Yang, C.-L., Ho, T.-M., (2013/8), Innovative improvement methods to service quality: A case of Taiwan travel agencies, The 12th International Conference on Information and Management Sciences (IMS2013), China
Lin, S.-P., Lin, S.-Y., (2013/5), A study on the Adoption of Cloud technology service In Tourism, On behalf of the Organizing Committee of Technology, Innovation, and Industrial Management (TIIM) Conference 2013, Phuket, Thailand.
Lin, S.-P., Ho, T.-M., Hsieh, C.-Y.(2013/3) Innovative improvement method for e-learning quality: A case of government organizations. The 2013 International Conference on e-Education, e-Business and Information Management (ICEEIM 2013) ,Beijing, China
Chan, Y.-H., Lin, S.-P., Yang, C.-L. (2012/7), Service Failures Analysis and Recovery Planning on Telecommunication Service, Conference for the International Federation of Operational Research Societies 2012(IFORS 2012), Beijing, China.
Lin, S.-P., Yang, C.-L., Ho, T.-H., (2012/8), Drivers and dependence power of hierarchical green supply chain management structure in uncertainty, The 11th International Conference on Information and Management Sciences (IMS2012), Dunhuang, China
Lin, S.-P., (2012/7), A study on the service design model of healthcare cloud, The 2012 International Conference on Business and Information, Sapporo, Japan.
Lin, S.-P., Chen, C.-P., Chen, J.-S.,(2012/4), Use TRIZ to Improve Service Quality: A Study of Healthcare Industry, The 2nd International Conference on Economics, Trade and Development– ICETD 2012, Bangkok, Thailand.
Lin, S.-P., Chen, J.-S.,(2012/4), Acceptance and Usage of Innovative Service for the Elderly People:A System Dynamics Modeling Approach, The 2nd International Conference on Economics, Trade and Development– ICETD 2012, Bangkok, Thailand.
Lin, S.-P., Jheng, H.-H. (2012/1) Study on the adoption of cloud computing technology exerts impact on the e-supply chain, The Third POMS-HK International Conference, HK.
Lin, S.-P., Li, Z.-W. (2012/1) Develop a Bed and Breakfasts service quality model to connect service failures and recovery solutions systematically, The Third POMS-HK International Conference, HK.
Lin, S.-P., Chan, Y.-H., Chen, P.-H. (2011/7), A Study on Constructing Green Consumption Behavior System by DEMATEL Method, Conference for the International Federation of Operational Research Societies 2011(IFORS 2011), Melbourne, Australia.
Lin, S.-P., Chan, Y.-H. (2011/3), Service Quality Decision Making for Internet Protocol Television Service, The 2nd International Conference on Engineering and Business Management (EBM 2011), Wuhan, China.
Yang,C.-L., Chan,Y.-H. ,Lin, S.-P. (2011/1), Effect of Supply Chain Integration on Customer Loyalty: An Examination of Taiwan’s Mobile Telecommunication Service, 2011 International Conference on e-Commerce, e-Administration, e-Society, e-Education, and e-Technology (e-CASE & e-Tech 2011), Tokyo, Japan. (With the Distinguished paper Award)
Lin, S.-P., Chen, P.-H., Chan, Y.-H., Building a new SQ decision-making model to improve the service quality of vocational training, (2010/7), The 2010 International Conference on Business and Information, Kitakyushu, Japan.
Chan, Y.-H., Lin, S.-P., (2010/7), A new model for service improve design, The 2010 International Conference on Business and Information, Kitakyushu, Japan.
Tsai, M.-C., Lin, S.-P., Chan, Y.-H., (2010/7), Integrating perceptions of customer and manager to identify the powerful service quality, The 2010 International Conference on Business and Information, Kitakyushu, Japan.
Lin, S.-P., Chan, Y.-H., (2010/5), Development of Airport Service Quality Warning Model: An Empirical Study on Songshan Airport, The 2010 International Conference in Management Science and Decision Making, Taipei, Taiwan.(EI)
Lin, S.-P., Chen, Lu-Fang, Chan, Y.-H.(2009/6), What´s the valuable service gap for improving customer satisfaction,The 6th International Conference in Service Systems and Service Management (ICSSSM'09), Xiemen, China.
Lin, S.-P., Yu-Chen Lin, Chen, Lu-Fang(2009/5), Research on Building New Service Quality Decision Making Model: Application of IPA and BPNN, The 2009 International Conference in Management Science and Decision Making, Taipei, Taiwan.
Lin, S.-P., Chan, Y.-H., Jui-Chen Huang(2009/5), Enhancing the predicted capability of acceptance model for Home Telehealth: An unified model with moderating effects , The 2009 International Conference in Management Science and Decision Making, Taipei, Taiwan.
Chen-Lung Yang , Shu-Ping Lin , Ya-hui Chan , Chwen Sheu(2008/7), Is Environmental Management an Extension of Excellence in Advanced Manufacturing Practices?The Second International Conference on Operations and Supply Chain Management , Taipei, Taiwan.
Lin, S.-P., Chan,Y.H. and Tsai, M.-C.(2007/12) ,A transformation function corresponding to IPA and Gap analysis for constructing a comprehensive resource distribution model, Proceeding of the 8th Asia Pacific Industrial Engineering and Management System and 2007 Chinese Institute of Industrial Engineering Conference, Kaohsiung, Taiwan.
Lee, C.H. , Lin, S.-P., Lin, C.-C, Li, T.-C. and Tseng, M.-W. (2006/7), A study on the effectiveness for "The National Health Insurance Project of Integrated Delivery System in Mountainous and Islet Districts in Taiwan based on the contents of service gaps model analysis, the 16th International Conference on Pacific Rim Management, Association for Chinese Management Educators (ACME), Hawaii, U.S.A.
Lin, S.-P., Chan,Y.H. and Tsai, M.-C.(2006/7), Developing indicators of HRM effectiveness for Taiwan's healthcare organizations” , the 16th International Conference on Pacific Rim Management, Association for Chinese Management Educators (ACME), Hawaii, U.S.A. .
Tsai, M.-C. , Lin, S.-P., and Liu, S.-Y.(2006/7), A study of the competence of R&D workers in TFT-LCD industry, the 16th International Conference on Pacific Rim Management, Association for Chinese Management Educators (ACME), Hawaii, U.S.A.
Lin, S.P., Y.-H Tai and Y.-P Lin (2006/6), A study on Money Attitude Scale, Financial Literacy and Consumer Loan Behavior, the third Sino-International Symposium on Probability, Statistics, and Quantitative Management, Taipei, Taiwan。
Lin, S.-P., Tsai, M.-C. and Liu, S.-Y.(2005/12), Productivity and Efficiency of LCD Industry in Taiwan: An Application of Malmquist Productivity Index, 2005 6 th APIEMS Conference, Manila, Philippines.
Chi-Hsuei Lee, Lin, S.-P., Cheng-Chieh Lin,Tsai-Chung Li and Ssu-Wen Hung(2005),”An Investigation on current practices of "the national health insurance broject of integrated delivery system in mountainous and is let districts" in Taiwan”, International conference of Pacific Rim Management, San Diego, U.S.A.
Ho, L.-H., Lin S.-P. and Tsai, H.-Y.(2002). The study on comparison of performance assessment using Cluster Analysis and Analytic Hierarchy Process method: An Example of Taxi Business. The 2002 ICTPA Annual Meeting in Beijing, China, May 10-13, 2002,1-8.
Excellence service quality optimization management model (2013-2014), National Science Council. (NSC102-2410-H-216-014)
A study on the service design model of healthcare cloud (2012-2013), National Science Council. (NSC 101-2410-H-216- 010)
Building an acceptance behavior system of innovative healthcare technology based on life cycle perspective --- An empirical case on healthcare robot (2011-2012), National Science Council. (NSC 100-2410-H-216 -001)
Development of Service Quality Warning-Improving management System: An Empirical Study on Mobile Communication Service Industry (2010-2011), National Science Council. (NSC 99-2410-H- 216-004).